Lockwise Locksmiths
Last updated: 17 October 2026
1. Introduction
Lockwise Locksmiths is a registered business name operated by Lothian Group Pty Ltd (ABN 13 654 653 639).
Lothian Group Pty Ltd, trading as Lockwise Locksmiths (referred to as “we”, “us” or “our” in this statement), respects your privacy and is committed to protecting the personal information of our customers and website visitors.
This Privacy Statement explains how we collect, use, store, protect and disclose personal information when you visit our website, contact our business or engage our locksmith services.
We aim to handle personal information responsibly and in accordance with applicable Australian laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
This statement applies to our website at https://lockwiselocksmiths.com.au/ and our associated business operations.
2. Personal Information We Collect
We may collect personal information when you contact us, request a quotation, book a locksmith service, visit our workshop or communicate with our staff.
Depending on the services requested, this information may include:
- Your name, telephone number and email address.
- Residential, commercial, billing and service addresses.
- Details of locksmith enquiries, bookings and completed work.
- Vehicle make, model, registration and other information relevant to automotive locksmith services.
- Information relating to locks, keys, access arrangements and property security.
- Quotations, invoices, transaction records and payment information.
- Correspondence, customer feedback and other information you voluntarily provide.
Where necessary, we may request proof of identity or evidence of authorisation before providing services involving access to properties, vehicles or restricted key systems.
When you visit our website, certain technical information may also be collected through cookies, website analytics and advertising technologies.
We aim to collect only information reasonably necessary for legitimate business purposes.
3. How We Collect Personal Information
We may collect personal information through:
- Telephone calls, emails and direct communications.
- Website contact and enquiry forms.
- In-person visits and locksmith service appointments.
- Quotations, bookings and invoicing processes.
- Customer communications through our business management system.
- Website analytics, cookies and advertising technologies.
- Third parties where reasonably necessary or authorised, including property managers, businesses or other people arranging locksmith services on your behalf.
Where practical, we collect personal information directly from the individual concerned.
If information necessary to verify authorisation or complete a requested service is not provided, we may be unable to proceed with that service.
4. How We Use Personal Information
We may use personal information to:
- Respond to enquiries and provide quotations.
- Arrange and perform residential, commercial and automotive locksmith services.
- Verify authority to access properties, vehicles or security systems.
- Manage appointments, job records and customer service histories.
- Prepare invoices, process payments and maintain financial records.
- Communicate about bookings, completed work and follow-up services.
- Maintain authorised key management and master key systems.
- Improve our website, services and customer experience.
- Analyse website traffic and measure advertising performance.
- Respond to complaints and resolve disputes.
- Prevent fraud, unauthorised access or misuse of our services.
- Comply with applicable legal, taxation and record-keeping obligations.
We do not sell customer personal information or confidential security-related records to third parties for their independent marketing purposes.
5. Security-Related Customer Information
As a professional locksmith business, Lockwise Locksmiths recognises that information relating to property access, locking systems and key security requires particular care.
This may include details of locks, restricted key systems, master key systems and authorised key holders.
Lockwise Locksmiths does not routinely store customer key codes within our general customer management or invoicing records.
Where required for master key systems, restricted key systems or ongoing authorised key management, relevant keying information may be maintained within specialist master keying software.
These records are maintained separately from our general customer management and invoicing systems.
Security-related information is used for legitimate locksmith purposes, including authorised key duplication, master key system maintenance, restricted key management and associated customer services.
We take reasonable precautions to protect this information from unauthorised access, misuse, loss or disclosure.
Access to security-related records is limited to authorised personnel who require the information for legitimate business purposes.
We may request identification or evidence of authorisation before undertaking locksmith work, issuing restricted keys or disclosing security-related information.
We do not knowingly disclose confidential customer security information to unauthorised individuals.
6. Customer Management and Invoicing – Jobber
Lockwise Locksmiths uses Jobber, a third-party business management platform, to manage customer information, locksmith jobs, quotations and invoicing.
Information stored or processed through Jobber may include:
- Customer names and contact details.
- Service and billing addresses.
- Appointment and scheduling information.
- Job descriptions and service histories.
- Quotations, invoices and payment records.
- Communications associated with requested services.
This information is used to manage our daily business operations, provide customer support, maintain accurate records and administer locksmith services.
Jobber and its authorised service providers may process or store personal information outside Australia, including in Canada, the United States and other jurisdictions.
Customer information processed through Jobber is subject to the platform’s applicable privacy and security arrangements.
Specialist master keying records are maintained separately from our general Jobber customer and invoicing records.
For further information, please refer to Jobber’s Privacy Policy:
https://www.getjobber.com/privacy-policy/
7. Website Contact Forms and Elementor
Our website uses Elementor within WordPress to manage online contact and enquiry forms.
When you submit an enquiry through our website, the information you provide may include your name, telephone number, email address, service location and details of your enquiry.
Form submissions are stored within our WordPress website and may also be delivered to our business by email.
We use this information to:
- Respond to customer enquiries.
- Prepare quotations.
- Arrange locksmith services.
- Contact customers regarding their requests.
- Maintain relevant business communication records.
Access to stored form submissions is limited to authorised personnel with appropriate website administration access.
We retain website enquiries for as long as reasonably necessary for business operations and applicable record-keeping requirements.
Information no longer required may be securely deleted, subject to applicable legal and operational obligations.
8. Website Cookies and Google Analytics
Our website uses Google Analytics to understand how visitors interact with our website and to identify opportunities to improve our online services.
Google Analytics may collect information including:
- Website pages visited.
- Time spent on pages and visitor interactions.
- Approximate geographic location.
- Device type, operating system and browser information.
- Website traffic sources.
- Navigation patterns and website performance information.
Google Analytics uses cookies and similar technologies to measure website activity and distinguish visitors.
Google Analytics 4 does not log or store individual visitors’ IP addresses, although IP addresses may be processed temporarily during data collection.
Information collected through Google Analytics helps us understand website usage, improve content and evaluate website performance.
Analytics information may be processed by Google outside Australia.
You can manage or disable cookies through your browser settings. Some website features may not function as intended if cookies are disabled.
You may also use Google’s Analytics Opt-out Browser Add-on.
For further information:
Google Privacy Policy:
https://policies.google.com/privacy
Google Analytics Opt-out:
https://tools.google.com/dlpage/gaoptout
9. Google Ads and Online Advertising
Lockwise Locksmiths uses Google Ads to advertise our locksmith services and reach customers searching for relevant services.
Our website may use Google Ads conversion tracking and related technologies to measure the effectiveness of our advertising campaigns.
Depending on the tracking features enabled, this may include measuring interactions such as:
- Visits to our website following an advertisement.
- Telephone enquiries generated through advertisements.
- Contact form submissions.
- Interactions with website content.
- Other actions used to evaluate advertising performance.
Google and its advertising technologies may use cookies, device identifiers and other information to associate website interactions with advertisements and measure advertising effectiveness.
Depending on the advertising features enabled, Google may also use information in accordance with its own privacy policies and advertising settings.
We do not intentionally provide confidential customer key codes, restricted key system records, master keying information or other sensitive locksmith security details to Google Ads for advertising purposes.
You can review and manage Google’s advertising preferences through My Ad Centre:
https://myadcenter.google.com/
Further information about Google’s privacy practices is available at:
https://policies.google.com/privacy
10. Disclosure of Personal Information
We may disclose personal information to trusted third parties where reasonably necessary to deliver services, operate our business or meet legal obligations.
These parties may include:
- Authorised employees and contractors.
- Jobber and other business management providers.
- Website hosting, email and IT service providers.
- Payment processing, invoicing and accounting providers.
- Google and other providers of analytics and advertising services.
- Professional advisers, insurers and relevant service providers.
- Government authorities, regulators or law enforcement agencies where required or authorised by law.
We aim to limit the information disclosed to what is reasonably necessary for the relevant purpose.
Third-party service providers may operate under their own privacy and information-handling policies.
We do not disclose confidential customer security information to unauthorised parties.
11. Storage and Protection of Personal Information
We take reasonable administrative, physical and technical measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Customer information may be maintained in electronic business management systems, specialist locksmith software, website databases, email systems or physical business records.
Where appropriate, we use access controls and other security practices designed to protect customer information.
Specialist master keying records are managed separately from general customer invoicing and management records.
Although we take reasonable precautions to protect information, no method of electronic storage or transmission can be guaranteed completely secure.
If we become aware of a security incident involving personal information, we will assess the circumstances and take appropriate action, including any notifications required by applicable law.
12. Overseas Storage and Processing
Some technology providers used by Lockwise Locksmiths operate internationally.
These include Google Analytics, Google Ads, Jobber and potentially other website, email, hosting or cloud service providers.
Personal information processed through these providers may be stored or accessed in countries outside Australia, including the United States, Canada and other locations used by the relevant providers.
We take reasonable steps appropriate to the circumstances to protect personal information handled through third-party services and meet applicable Australian privacy obligations.
13. Retention of Customer Information
We retain personal information for as long as reasonably necessary to provide locksmith services, maintain customer records, manage ongoing service requirements and meet applicable legal obligations.
Certain financial and transaction records may need to be retained for periods required by Australian taxation and other laws.
Information relating to ongoing master key or restricted key systems may be retained while required for authorised system maintenance and key management.
Website contact form submissions and business communications may be retained for legitimate customer service, record-keeping and operational purposes.
When personal information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal and business requirements.
14. Marketing Communications
We may communicate with customers about quotations, bookings, invoices, completed work and other matters directly related to requested services.
From time to time, we may also provide information about relevant locksmith services or business updates where permitted by law.
Where we send promotional electronic communications, we aim to comply with applicable Australian marketing laws, including the Spam Act 2003 (Cth).
Customers may request that we stop sending promotional communications by contacting us using the details below or through an unsubscribe facility where one is provided.
Requests to stop promotional communications do not prevent us from sending necessary service-related or transactional communications.
15. Accessing and Correcting Personal Information
You may contact Lockwise Locksmiths to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or outdated.
We may need to verify your identity before providing information or making changes.
Requests will be considered in accordance with applicable privacy laws and our legitimate security obligations.
In some circumstances, access may be restricted where permitted or required by law, including where disclosure could compromise another person’s privacy or property security.
Information concerning restricted key systems or master key arrangements may also be subject to appropriate authorisation and security verification procedures.
16. Third-Party Websites and Services
Our website may contain links to external websites or services, including Google Maps, social media platforms and other third-party providers.
These services operate under their own privacy policies and information-handling practices.
Lockwise Locksmiths is not responsible for the privacy practices or content of websites operated by third parties.
We recommend reviewing the relevant privacy policies before providing personal information to external services.
17. Privacy Complaints and Enquiries
If you have concerns about how Lockwise Locksmiths collects, uses, stores or discloses personal information, please contact us.
We will review privacy-related enquiries and complaints and endeavour to respond within a reasonable timeframe.
Where the Privacy Act 1988 applies, individuals may also have the right to lodge a privacy complaint with the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner:
18. Changes to This Privacy Statement
We may update this Privacy Statement periodically to reflect changes to our locksmith services, business operations, website technologies, third-party providers or applicable laws.
The current version will be published on our website with its latest revision date.
We encourage website visitors to review this statement periodically.
19. Contact Lockwise Locksmiths
For questions about this Privacy Statement, access to personal information or privacy-related concerns, please contact:
Legal entity: Lothian Group Pty Ltd
Trading name: Lockwise Locksmiths
ABN: 13 654 653 639
Business address:
Unit 7, 35–37 Tradelink Road
Hillcrest QLD 4118
Phone: 1300 562 594
Email: info@lockwiselocksmiths.com.au
Website: https://lockwiselocksmiths.com.au/